THOM, Partner of the Haute École de Joaillerie (Paris)

To strengthen and showcase our jewelry expertise in stores, THOM entered into a partnership with the Haute École de Joaillerie at the end of 2024. Our goal is to offer our clients a precious and consistent experience across all our stores while demonstrating our professional craftsmanship.
To achieve this, in addition to service manuals, quick-reference sheets, and numerous redesigned e-learning modules, we have developed a 4-day training program aimed at enhancing the expertise of our After-Sales Service Managers and our Expert Service Sales Advisors.
This training includes two days at the HEJ (“The best for the best”) covering gemology, the various stages of jewelry manufacturing, and hands-on workshop techniques, followed by two days at our workshop in Noisy-le-Grand.
Upon returning to the store, the teams are then able to share their skills throughout their region.