What is your job?
I am a Jeweler within an internal THOM workshop, ensuring the proper handling and execution of jewelry services provided to our clients. I provide diagnosis and advice to our teams and clients. I restore brilliance and enhance our jewelry, both owned by the company and entrusted by our clients. I perform common repairs such as polishing, resizing, rhodium plating, and various other repairs.
What is your career background?
After obtaining a CAP in jeweler-joaillier (jewelry craftsmanship in both jewelry and high jewelry), I worked in different workshops in Bordeaux. In June 1988, I joined Marc Orian as both a salesperson and after-sales service manager in a store. After a year, I participated in the creation of the workshop where I am still employed.
Can you describe a typical day?
After receiving repairs from the stores, I provide quotes for clients, especially for the more complex cases. Once the quote is accepted by the client, we carry out the operations: resizing, soldering, polishing, rhodium plating, setting, etc. The job is comprehensive as I also handle the workshop’s component supply. I also provide telephone assistance to the stores to always provide a quick response to our clients.
What thrills you about your job?
What thrills me is providing the best solution to each problem, always satisfying our clients, while facing the unknown every day. Each repair or intervention is unique.
Among the 5 values of the Group, which ones resonate with you the most? How do you experience them daily?
I would emphasize the following values: Exigency concerning the quality of my work; Team Spirit by providing my colleague and the stores with the best solutions; Total Engagement because it is essential for me to complete requests on time!
An anecdote?
There are so many… The creativity of our clients, especially for custom creations, knows no bounds. Each piece of jewelry tells a story, which sometimes needs to remain a secret.
The main qualities to perform your job?
Rigor and precision, creativity, passion for beautiful things.
What advice would you give to someone starting out?
Develop a passion for the job, listen to the client and the teams, demonstrate patience and exigency, and finally, be creative.