THOM Academy, a major asset in THOM’s development

Interview

with Nathalie Vegnan France, HR Development Manager & Elena Vettorello, Italy HR Director

Nathalie Vegnan
France HR Development Manager

Elena Vettorello
Italy HR Director

Created in 2012, THOM Academy is dedicated to supporting skills development for Group employees, from the moment they join the company and throughout their careers. It aims to meet the challenges of performance, transformation and employability for Group employees. Already deployed in France and Italy, it will soon be launched in Germany and across all Group entities.

What challenges does the THOM Academy address?

Nathalie : The men and women of THOM are at the heart of the Group’s success. We need to attract talent, develop it and retain it. It’s important to remember that jewellery is a highly intricate profession. It takes months and months to learn about the products, techniques, procedures, services, and more. That’s why THOM has been developing a highly ambitious training policy for many years, in line with the specific nature of our businesses and our development objectives.
We’ve established a company university, the THOM Academy, to support employees throughout their careers, from induction to advancement, by offering training that covers all aspects of their work and enables them to seize the career opportunities available within the Group.

Does Italy share the same ambitions?

Elena : We have the same high standards for all the countries in the Group. Our businesses are the same, and we rely on the best practices that have been tried and tested in our French academy for years. In October 2024, we inaugurated a space dedicated to our Stroili Academy at our Milan office, where employees receive face-to-face training. This is a big step forwards for the Group!

The Stroili Academy represents a development journey that began four years ago, aimed at supporting every individual in their professional growth. It is much more than a training room—it’s a hub of learning and connection, where dozens of colleagues gather each week to take part in comprehensive training programs. From mandatory courses to specialized and managerial training, as well as workshops, functional meetings, and engagement events, every activity is designed to enhance talent and strengthen our sense of belonging.

What is the roadmap of the THOM Academy?

N. : Created in 2012, the THOM Academy is now a benchmark corporate university. It renewed its Qualiopi certification in 2024. The fundamentals of the training courses to be rolled out are well established. The aim now is to accelerate skill-sharing across the entire Group.
With a wealth of experience in training, our goal is to leverage this expertise to accelerate the development of skills in all our countries, primarily by providing training on the fundamentals of the business. The THOM Academy offers partnerships tailored to the needs, size, and maturity of each country.

How is this roadmap being implemented in Italy?

E. : First, we resized our training department to optimize our development and make the Stroili Academy a strong corporate university. Next, we significantly expanded our training offerings. In 2024, we set up a management training course for all our store managers, helping them manage and communicate with their teams more effectively. We have also planned a number of specific training courses on sales techniques and products. We also launched a training and assistance test on visual merchandising. For head office employees, we offer management training and modules on project management and professional tools skills (BI, CAD, Excel). Finally, we have developed over 50 e-learning modules on products, security, sales, company knowledge, etc.

THOM Academy (France)

2012

Launch of THOM Academy

700 m2

of premises

28

in-house trainers
(6 training project managers
and 22 part-time manager-trainers)

1,839

employees trained in 2024, i.e. > 62% of permanent employees

2021

QUALIOPI certification

THOM Academy (Italy)

2014

Launch of Stroili Academy

38,000

38,000 hours of training

3,300

people trained